Introduction

This Privacy Policy ("Policy") explains in general terms how Book it Now Pty Ltd ABN 92 100 468 997 ("Book it Now" "we" "our" or "us") protects the privacy of your personal information. We are committed to your privacy in accordance with the Privacy Act (Cth) and the Privacy Principles under that act. Book it Now treats the personal details of site visitors and property operators in a confidential nature. We take all reasonable steps to ensure personal information is stored securely and accurately. This Policy must be read in conjunction with our Terms & Conditions.

What personal information do we collect?

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and/or accommodation bookings and to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, passport details, dietary requirements (if any) and health issues relevant to your travel arrangements. We also collect information that is required for use in the business activities of Book it Now, including for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us. We are required by law to obtain your consent to the collection of sensitive information. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.

How do we use personal information?

We will use your personal information to provide you with accommodation bookings and enquiries as well as travel and travel related products and services. We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:


  • Identification of fraud or error
  • Regulatory reporting and compliance
  • Developing, improving and marketing our products and services
  • Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you as well as newsletters
  • Involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you
  • To facilitate your participation in loyalty programs
  • To analyse trends in sales and travel destinations
  • For marketing activities and Internal accounting and administration

By making an enquiry or booking request through the bookitnow.com.au website, you agree to allow us to send your details directly to the nominated property operator by email, phone, SMS or other means in order to facilitate you holiday booking or enquiry regarding the property.

Who we share your information with

Book it Now does not disclose any information about customer bookings to anyone except in the following circumstances:

  • Accommodation suppliers
    We provide the guest name, telephone number, email address, credit card details for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking. In some instances they may need to contact you directly about the booking. Although Book it Now offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on Book it Now

  • Legal obligations
    As permitted or required by law, or to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes. Book it Now may also disclose information against someone who poses a threat to Book it Now interests (such as customer fraud) or whose activities could cause harm to others


Access and correction of personal information

Book it Now believes that site visitors and customers should have control over the collection and use of their Personal Information. You have control and access to your information as follows:


  • Booking information
    If at anytime you would like to alter the Personal Information you provided to us in your booking, please contact us.

  • General
    If at anytime you wish to enquire about any of your Personal Information that is stored by us please contact us.

Changes to our Policy

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.